Refund policy

Thank you for choosing Crumb & Get it

These terms and conditions serve as the contract between the customer and Crumb & Get It. By paying this invoice, the customer is agreeing to the these terms and conditions.

Terms and conditions are subject to change without notice. 

PAYMENTS

  • All sales are final.

  • A customer can request via email a review on the orders and the owner will review the request and make the decision. If orders were placed by mistake the cancellation is on the customer for same day cancellations. After the window of cancellation the requests most likely will be denied as the process has already started.

  • After the window is closed for refund. A customer can email support the next day to request a change of item. Requests must be submitted in writing via email to crumbnget1@gmail.com. The request would be approved as long as Crumb & Get It has not already started the process. Crumb & Get It starts each morning on orders early and checks emails and requests before the day starts. Requests done after the order is processed have until 6am next day to make any additional requests on their orders. 

  • If a change of item is requested the customer would be required to pay the difference if the prices are more that what they originally paid. A customer may be asked for additional payments depending on the order. An email will be sent to the customer explaining all details in any such manner. If a customer fails to pay the additional for the change then Crumb & Get It has the right to process the original order as is with no changes.

  • All payments are non-refundable. Store credit can only be issued by Crumb & Get It Management if need be. Any refund or store credit requests must be submitted in writing via email to crumbnget1@gmail.com. Crumb & Get It has 7 days to review this request and determine an outcome for Events. Large orders will be reviewed within 72hrs of request. Medium orders within 48hrs of request. Smaller orders will be reviewed 24hrs of request. The outcome will be sent to the email address of the requester.

For Events: The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later date.  When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.

  • The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice. A 15% late fee will be charged each day the final payment is late. 

CHANGES

  • The final date of any changes for the size, flavor, style, etc. of the cake are due 30 days prior to the event. Any changes after this date cannot be guaranteed and may be subject to additional charges.

  • All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored. 

  • Seasonal items may incur an additional charge or may be substituted if unavailable.

 

CANCELLATIONS

  • Any cancellations for Events must be made 7 days in advance or will result in a Store Credit ONLY.

  • Cancellation or Rescheduling Orders must be made 24 hours in advance or Customer has to make a new payment for a new Date.

  • Cancellation or Refund on regular orders must be done within the same day. Any time after would result in no refunds as the baking process would have begun. If a customer emails support after the window of refunds, a customer can request a different item in replacement with a refund. The cost of that item would be covered in the replacement.