Terms of service

Thank you for choosing Crumb & Get it

These terms and conditions serve as the contract between the customer and Crumb & Get It. By paying this invoice, the customer is agreeing to the these terms and conditions.
Terms and conditions are subject to change without notice. 

PAYMENTS

  • All sales are final.
  • A customer can request via email a review on the orders and the owner will review the request and make the decision. If orders were placed by mistake the cancellation is on the customer for same day cancellations. After the window of cancellation the requests most likely will be denied as the process has already started.
  • After the window is closed for refund. A customer can email support next day to request a change of item. The request would be approved as long as Crumb & Get It has not already started the process. Crumb & Get It starts each morning on orders early and checks emails and request before the day starts. Requests done after the order is processing have until 6am next day to make any additional requests on their orders. 
  • If a change of item is requested the customer would be required to pay the difference if the prices are more that what they originally paid. A customer may be asked for additional payments depending on the order. An email will be sent to the customer explaining all detail in any such manner. If a customer fails to pay the additional for the change then Crumb & Get It has the right to process the original order as is with no changes.
  • All payments are non-refundable. Store credit can only be issued by Crumb & Get It Management if need be. Any refund or store credit requests must be submitted in writing via email to crumbnget1@gmail.com. Crumb & Get It has 7 days to review this request and determine an outcome for Events. Large orders will be reviewed within 72hrs of request. Medium orders within 48hrs of request. Smaller orders will be reviewed 24hrs of request. The outcome will be sent the email address of the requester.
  • For Events: The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later dates.  When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
  • The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice. A 15% late fee will be charged each day the final payment is late. 

OCCASIONAL ORDERS (birthday, shower, anniversary, etc.)
When ordering 14 days or more in advance, a 50% non­-refundable deposit in required to confirm your reservation. Final payment is due seven (7) days before delivery or pickup of the items ordered. If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation.  A 15% late fee will be charged each day the final payment is late.

SOLE PROVIDER

For reputation-management and food-safety reasons, all cakes or desserts for your event must be supplied by Crumb & Get It. If any cake is provided by an individual or company other than Crumb & Get It without prior notification and our express written consent, we reserve the right to leave your venue without setting up your cake, and all payments made will be forfeited. The undelivered items will be disposed of at Crumb & Get It's discretion.  

CHANGES

  • The final date of any changes for the size, flavor, style, etc. of the cake are due 30 days prior to the event. Any changes after this date cannot be guaranteed and may be subject to additional charges.
  • All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored. 
  • Seasonal items may incur an additional charge or may be substituted if unavailable.

 

VARIATIONS IN DESIGN

  • While Crumb & Get It makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations.
  • For Events: If the customer supplies an image or likeness to be created, Crumb & Get It will make every attempt to make the item as close to the likeness as possible. In the event that the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
  • Color matching is not a precise science and different sugar substrates take color differently. Crumb & Get It will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
  • Crumb & Get It cannot match a “verbal” color or a color sent via electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch 14 days in advance of the event.
  • Requests for any customizations for the sweets are allowed but need to be emailed as a request. We accept changed to ingredients to accommodate Gluten Free, Vegan etc. E.g. If a customer needs a cookie order that is eggless or gluten free an email email request of this request must be sent with the order number and customer information so that Crumb & Get It can make the proper accommodations.
  • A customer is allowed to request items not on the menu. Any new suggestion to baking will also be featured in the site and a customer will be awarded a gift of appreciation for support. Such gifts can include free bakery items, discounts for future orders, etc.

DISPUTES & GRIEVANCES

  • All disputes and grievances concerning service rendered or products provided must be submitted in writing via email within 7 days of the date of service. 
  • All food sales are final. All payments are non-refundable. Any compensation provided in response to a dispute or grievance will be in the form of store credit only. 
  • The Parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a director of each of the Parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within thirty (30) days from the date on which either Party has served written notice on the other of the dispute, then the remaining provisions of this clause shall apply.
  • Arbitration In the event of a dispute between the Owner and the Operator (other than a matter to be resolved pursuant to this clause) concerning the interpretation of any provision of this agreement or the performance of any of the terms of this Agreement, such matter or matters in dispute shall be finally settled:  a. under the Rules of Conciliation and Arbitration of the International Chamber of Commerce; b. by three arbitrators, one appointed by each Party, and the third, who shall be the chairman, selected by the two appointed arbitrators and failing agreement by the Chairman of the International Chamber of Commerce; c. the language of the arbitration shall be English; and d. the place of the arbitration shall be in Williamson County, Texas.
  • The determination of the arbitration entity is final and cannot be disputed further. 
  • Performance of this Agreement shall continue during arbitration proceedings or any other dispute resolution mechanism pursuant to this clause. No payment due or payable by the Owner or the Operator shall be withheld on account of a pending reference to arbitration or other dispute resolution mechanism except to the extent that such payment is the subject of such dispute.

CANCELLATIONS

  • Any cancellations for Events must be made 7 days in advance or will result in a Store Credit ONLY.
  • Cancellation or Rescheduling Orders must be made 24 hours in advance or Customer has to make a new payment for new Date.
  • Cancellation or Refund on regular orders must be done within the same day. Any time after would result in no refunds as the baking process would have begun. If a customer emails support after the window of refunds, a customer can request a different item in replacement with a refund. The cost of that item would be covered in the replacement.